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Cognitive Revolution · September 15, 2025 · 72m

Sherif Mansour - AI Agents at Atlassian Scale

Sherif Mansour, Head of AI at Atlassian, discusses bridging AI agents with massive-scale enterprise software deployment, the challenges of deploying AI to millions of users, and how AI changes the nature of software product management.

Canon

Mansour argues that the bottleneck to enterprise AI isn't model capability — it's redesigning the organizational environment (processes, permissions, workflows) to accommodate AI agents.

Highlights

AI will change the meaning of expertise — knowledge workers must evolve from knowing answers to knowing questions
Mansour predicts that as AI handles more routine knowledge work, human expertise will shift from knowing the answers to knowing which questions to ask and how to evaluate AI-generated answers.