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A deep investigation into tech support scam call centers in Punjab, India. Rhysider follows a scam-baiter who infiltrates the operations, accessing security cameras and internal communications of the criminal organizations.
Canon
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The scam popup appears on the victim's screen — an authoritative-looking warning from 'Microsoft' or 'Apple.' The falsehood reaches the victim instantly. Any fact-checking (calling a real tech support line, asking a family member) takes minutes or hours — by which time the scammer has already gained access.
Highlights
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Tech support scams exploit the trust gap between digital natives and digital immigrants
Rhysider shows how tech support scams specifically target elderly people who didn't grow up with technology. The knowledge gap between digital natives and digital immigrants creates a vulnerability that scammers exploit systematically.